Activity Assignment 3

October 7, 2015 Exercise 1. Consider the process for purchasing a textbook for one of your courses from the physical LIU bookstore. Consider what happens when you visit the physical bookstore on campus and search the shelves for the book. If found, you will take it to the counter and pay for it using your credit card, cash, check or book voucher. If you are unable to locate the book, you must ask the clerk for assistance in searching the shelves and eventually the bookstore’s inventory if it is in stock. If the clerk finds the book for you, you will pay for it and leave. If the book is not available locally, the bookstore clerk inquires about ordering the book for you from the warehouse or publisher. Once the ordered book arrives at the bookstore on campus, the bookstore clerk notifies of this information by phone, email or text message, and you would have to go back again to the store, pick up the book and pay for it. Draw the AS-IS process for purchasing a textbook from the physical LIU bookstore on campus. Exercise 2. Notice that LIU Brooklyn bookstore has an internet portal and you may shop online. Take advantage of the internet and redesign the previous purchasing of a textbook process. Make sure that the new To-Be process documents what happens when the online bookstore does not have the book in...

MIS Case II

MIS Case II Title: The Broadway Café-Business Process Reengineering DRAFT DUE DATE: March 16, 2016 EXTENDED DUE DATE: March 23, 2016   THE BROADWAY CAFÉ BROOKLYN, NY 11201 You have recently inherited your grandfather’s coffee shop, The Broadway Café, which is conveniently located on Fulton Mall in downtown Brooklyn, NY. The location of the café is within a block from LIU Brooklyn Campus. The café offers many different kinds of specialized coffees, teas, a full service bakery, and homemade sandwiches, soups, and salads. Your grandfather first opened The Broadway Café in 1952 and it was a local hotspot for many years. Unfortunately, business has been steadily declining over the last five years. Although your grandfather was an expert at running the coffee shop, it is outdated. There are no computers in the store and all ordering takes place manually. Your grandfather had a terrific memory and knew all of his customers by name, but unfortunately, none of this information is located anywhere in the store. The family recipes for the baked goods and soups are also stored in your grandfather’s memory. Inventory is tracked in a note pad, along with employee payroll, and marketing coupons. The café does not have a Web site, uses very little marketing except word-of-mouth, and essentially still operates the same as it did in 1952. As the owner and chief operating officer of The Broadway Café, you will take advantage of business practices discussed in BUS 110 – Foundations of Management Information Systems to increase profits, keep the business running, and bring the café into the 21st century. Business Process Reengineering A business process...